66qq Privacy Policy
Your personal information is completely safe with us. Learn in detail here how we collect, use, and protect your data.
Introduction
66qq ("we", "our", "platform") is an online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how 66qq collects, stores, uses, and discloses your personal information.
By using our website or services, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This privacy policy should be read together with 66qq's Terms and Conditions and Responsible Gaming policy.
Information We Collect
66qq may collect personal information from various sources. The following types of information are provided to us:
2.1 Registration and Account Information
- Full name (in both Bengali and English)
- Date of birth (for age verification — you must be at least 21 years old)
- Email address
- Mobile number
- Username and password
- National ID card or passport number (for identity verification purposes)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket or Upay mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Website usage information and cookie data
- Login time and location information
2.4 Gaming Activity Information
- Betting history and amounts
- Game types and preferences
- Win and loss records
- Platform usage time and duration
Purpose of Using Information
66qq uses your personal information only for legitimate purposes. Your information may be processed for the following purposes:
3.1 Primary Purposes
- Account registration, verification, and management
- Financial transaction processing (deposits and withdrawals)
- Providing and improving our gaming services
- Providing customer support and resolving issues
- Technical assistance and account recovery
3.2 Regulatory and Compliance Purposes
- Age verification (to confirm 21+)
- Complying with Anti-Money Laundering (AML) guidelines
- Fraud prevention and ensuring security
- Responsible gaming monitoring
- Dispute resolution and legal compliance
3.3 Service Improvement and Communication
- Improving platform performance and user experience
- Sending personalised offers and promotions (based on consent only)
- Providing important notifications and updates
- Market research and user analytics
Information Sharing and Disclosure
66qq does not sell, rent, or exchange your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Payment processing organisations (bKash, Nagad, Rocket, Upay and banking partners), technology service providers, and game software suppliers may receive limited information necessary for operations. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
It may be our legal responsibility to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, only the minimum necessary information is disclosed.
4.3 Fraud Prevention
Limited information may be shared with relevant industry bodies or security partners for the purpose of ensuring gaming integrity and preventing unlawful activity.
4.4 Business Changes
In the event of any merger, acquisition, or transfer of business operations, user information may be transferred. Users will be given advance notice in such circumstances and this privacy policy will continue to apply.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 66qq website. Cookies are small data files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be declined.
5.2 Functional Cookies
These cookies are used for your language preferences, account settings, and personalised experience. You may disable them if you wish, but doing so may limit certain features.
5.3 Analytics Cookies
These cookies are used to analyse website traffic and usage patterns. This information helps us improve our services. You can manage them through your browser settings.
Data Protection Measures
66qq takes industry-standard technical and organisational measures to protect your personal information.
6.1 Technical Protection
- SSL/TLS encryption — 256-bit SSL protection for all data transfers
- Database encryption — stored sensitive information is kept in encrypted form
- Two-Factor Authentication facility
- Regular security audits and vulnerability testing
- Firewall and DDoS protection measures
6.2 Administrative Protection
- Strict access controls — only authorised staff can view personal information
- Regular privacy and security training for staff
- Rapid response plan in the event of a data breach
- Confidentiality agreements with third parties
However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but a guarantee of complete security is not possible.
User Rights
As a user of 66qq, you have the following rights over your own information:
7.1 Right to Know
You have the right to know what information we hold about you in your account. If you contact us, we will provide full details within 30 days.
7.2 Right to Correction
If there is any discrepancy or error in your personal information, you may request that it be corrected. Please contact us via live chat or email.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations, ongoing disputes, or regulatory requirements.
7.4 Right to Restrict Processing
In some cases you may request that processing of your information be restricted. This may affect the delivery of core services.
7.5 Right to Opt Out of Marketing Communications
You may request at any time to opt out of promotional messages and marketing communications. Transaction-related and account-related messages will continue.
Third-Party Links and Services
Various third-party services are used on the 66qq platform, including payment gateways and game software providers. These third parties have their own privacy policies and operate independently.
Payment service providers (bKash, Nagad, Rocket, Upay, etc.) process your financial information in accordance with their own privacy policies. 66qq is not responsible for the data practices of these providers.
Pragmatic Play, Spribe, JILI, and other game software providers also follow their own policies. It is recommended that you review their privacy policies before using these services.
Protection of Minors
66qq is strictly a prohibited platform for those under 21 years of age. "For those aged 21 or above only" — this policy is part of our core guidelines.
No information from minors is collected or stored. If a person under 21 registers an account, the account will be closed as soon as it is discovered and all information will be deleted.
If you believe someone you know who is a minor is using our platform, please let us know via live chat or email.
Data Retention Period
66qq stores your personal information only for as long as necessary.
10.1 Active Accounts
Information required to provide the service will be retained for as long as your account remains active.
10.2 Closed Accounts
Even after an account is closed, certain information must be retained for a specified period for legal and regulatory reasons. Records of financial transactions are generally kept for an extended period.
10.3 Requested Deletion
Even when information is deleted at a user's request, the minimum information necessary to meet legal obligations may be retained for a set period.
Changes to the Privacy Policy
66qq reserves the right to update this privacy policy from time to time. In the event of any significant changes, we will notify users in the following ways:
- Publishing a clear notice of the changes on the website
- Sending a notification to the registered email address
- Updating the effective date at the top of the policy
Continuing to use the platform after the updated policy is published will be considered your consent to the new policy. For important changes, we will seek your consent directly.
Contact Us
For any questions or feedback about this privacy policy, or to exercise your data rights, you can contact us through any of the following ways:
Contact Information
For privacy-related requests, write "Privacy Request" in the subject line of your email. We will respond to your request as soon as possible, within a maximum of 30 days.
Your information, your rights
66qq always respects your privacy. If you have any questions, contact us on our 24/7 live chat.